My game is stuck or crashing. What can I do?

We understand how disappointing it can be when a game fails to provide an enjoyable experience.

Don't worry - there are a few things we recommend trying when you experience issues like crashes or hangs in Sipher Odyssey:

1. Restart the game: Close the game completely and reopen it. Sometimes, a simple restart can fix minor issues.
2. Check for updates: Make sure your game is up to date. We often release updates to fix bugs and improve performance.
3. Restart your device: If the game continues to crash or get stuck, try restarting your device. This can help clear out any temporary glitches or conflicts that may be affecting the game.
4. Clear cache or reinstall: If the issue persists, try clearing the game's cache. This process varies depending on the device you're using. Alternatively, you can uninstall and reinstall the game. Remember to back up your game progress if necessary by ensuring your game account is linked to your Ather Labs account.
5. Check system requirements: Ensure that your device meets the minimum system requirements for the game. If your device falls short, it may struggle to run the game smoothly, resulting in crashes or freezes.
6. Disable background apps: Close any unnecessary background apps or processes that might be consuming system resources. This can help free up memory and improve game performance.
7. Contact support: If none of the above steps work, consider reaching out to the game's support team. Please submit your ticket 👉 HERE 👈